Workflow Development Project

Workflow Development for Banking Client

Client Problem:
A tier-1 bank struggled with manual, email-driven governance processes—data-usage approvals, policy attestations, data quality issue remediation, and onboarding. SLAs were unclear, audit evidence was fragmented, and compliance teams lacked end-to-end visibility (BCBS 239, privacy). The client needed standardized, automated workflows in Collibra with clear ownership and metrics.

Steps to Solve the Problem:

• Discovery & Process Mapping:

Interviews and shadowing across Risk, Finance, and Data Offices to baseline current processes and pain points.

Defined target SLAs, escalation rules, and audit data for each workflow type.

• Workflow Design (BPMN 2.0):

Modeled approvals (data access/usage), policy attestations, issue management, and onboarding in BPMN.

Specified roles, inputs/outputs, timers, and exception handling with clear RACI.

• Build & Integration:

Implemented Collibra workflow tasks, custom forms, and Groovy scripts; integrated REST/Java APIs and Edge.

Enabled SSO/SCIM, role-based routing, notifications, and attachment/evidence capture.

• Controls & Metrics:

Embedded SLA timers, audit trails, and dashboards for throughput, aging, and bottlenecks.

Linked requests to glossary terms, CDEs, and policies for full traceability.

• Testing & Rollout:

UAT with business stewards and compliance; performance and failover tests.

Phased go-live, runbooks, and hypercare with backlog grooming for enhancements.

• Training & Change Management:

Targeted sessions for requesters, approvers, and stewards; comms toolkit and quick-reference guides.

Adoption KPIs agreed with the Data Office and tracked in operational reviews.

How We Achieved Success:

• Compliance & Auditability:

Centralized audit evidence and policy attestations; faster impact analysis for regulatory changes.

Consistent approvals with clear SLAs and escalations reduced operational risk.

• Speed & Transparency:

Median approval turnaround time cut from weeks to days; live dashboards for backlog and SLA breaches.

Requesters and stewards gained end-to-end visibility and ownership clarity.

• Scale & Reuse:

Reusable workflow patterns and forms accelerated rollout to new domains and business lines.

Runbooks and admin enablement established a sustainable enhancement cycle.

By leveraging our Custom Workflow Development (Collibra) and integration expertise, the bank embedded governance into day-to-day work—automated, auditable, and measurable.